What we do

First and foremost we listen.  Often, in the first weeks and months following their son or daughter’s death, many bereaved parents feel they cannot continue to burden others.  They find it very beneficial to talk to someone who is impartial, has some understanding of their day-to-day struggle, and recognises their need to re-tell the story of their child’s death even though others may appear to want them to “get over” and return to normal.

The circumstances surrounding the death of a child are many and varied, and the child may be of any age.  Every story is unique.  Whatever the particular situation, the common link between caller and volunteer is the feelings that surround the separation of parent and child.  We know we cannot take away their pain.  We do not try to tell people what to do or to offer solutions.

What we are able to do is be alongside our callers, lessening their sense of isolation and encouraging them to openly express their thoughts, whatever they may be.  People can contact our Helpline whenever they need to talk.

For a period of time we are privileged to enter someone else’s world.  We believe that what we have learnt, and what we continue to learn enables us to offer worthwhile support.

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